Stop creating WhatsApp groups for every booking.
Group chats with VAs confuse guests and bury messages. The 4-device limit stops your team from growing.
BNBChat is a shared WhatsApp inbox for serviced accommodation teams.
Your branded WhatsApp number. Guests see your brand, not different unrecognised numbers. Every conversation threaded per guest, nothing missed.
$75/month flat · No per-user fees · Cancel anytime
Built by SA operators, for SA operators
Built by operators managing 200+ properties
We lived the WhatsApp chaos. BNBChat is the tool we wish we had.
Before BNBChat
- ✕New group chat created for every booking
- ✕Guests see your VAs' personal numbers
- ✕Hit the 4-device limit, can't add your next VA
- ✕VA leaves, 6 months of guest chat history leaves too
- ✕Screenshotting messages and forwarding between chats
After BNBChat
- ✓One thread per guest in a shared inbox
- ✓Guests talk to one branded WhatsApp number
- ✓Unlimited team members, no device ceiling
- ✓Conversation history stays with the business
- ✓Internal notes, assignments, full context in one place
Your whole team, one number
Add your 5th team member. Your 15th. Your 50th. Everyone sends and receives messages from your business WhatsApp number. Guests see one brand, not a committee.
Every conversation, one thread
WhatsApp messages, PMS notifications, and booking details in one chronological thread per guest. No more switching between three platforms to piece together what happened.
Nothing missed, nothing lost
Every message is logged. Every conversation is searchable. When Maria is on holiday, Ravi picks up the thread with the plumber without missing a beat. The history stays with the business, not the person.
How it works
Connect your PMS
BNBChat pulls in your properties, bookings, and guest details automatically.
Link your WhatsApp number
You can use your existing Business WhatsApp number. Takes about 2 minutes.
Invite your team
Create logins for your VAs, cleaners, maintenance crew, and co-hosts. No device limits.
Start messaging
Your team sends and receives WhatsApp messages from one shared inbox. Guests see your business number. You see everything.
Connects with your property management system
Pull in properties, bookings, and guest details automatically.
Don't see yours? We're integrating more — get in touch.
What you get
Shared inbox
Your whole team sees every conversation. Assign messages, leave internal notes, and hand off without the guest noticing. No more two people replying to the same guest.
Unified threading
WhatsApp messages, PMS booking updates, and email all appear in one chronological thread. See the full picture for any guest without switching platforms.
No device limits
WhatsApp Business stops at 4 linked devices. BNBChat has no limits. Add your 5th VA, your 15th, your 50th. Everyone works from the same number.
Vendor contacts
Create dedicated threads for your vendors. Coordinate with your cleaning team, maintenance crew, and key holders without mixing up guest and operational conversations.
Push notifications
Real-time notifications on desktop and mobile via PWA. Customise which conversations you get alerts for. Your night-shift VA gets notified. Your day team sleeps.
Message translation
Built-in translation so your team can respond in the guest's language. Your VA reads the message in English, replies in English, the guest receives it in Portuguese.
It's time for BNBChat when...
- →Your 5th VA can't log into WhatsApp because you've hit the device limit
- →You're screenshotting guest conversations and forwarding them to your team
- →Guests see 5 strangers in a WhatsApp group and ask who they all are
- →A VA quit last month and took 6 months of guest conversation history with them
- →You're answering 2 AM check-in questions because nobody else has access
What operators are saying
“We had 6 VAs on rotation and WhatsApp was a mess — guests getting replies from numbers they didn't recognise, messages falling through the cracks between shifts. BNBChat gave us one number and one inbox. Setup took less time than our Monday stand-up.”
Nick
Niru Accommodation · London
30 properties
“At 80 properties the WhatsApp 4-device limit was killing us. We had workarounds on top of workarounds. Now every team member — night shift, day shift, cleaners — works from the same number. Guests have no idea three different people replied to them.”
Joseph
Ethica · London
80 properties
“We operate across the UK and Romania with VAs in different time zones. Before BNBChat, when someone went on leave, their guest conversations went with them. Now every thread stays with the business. The translation feature is a bonus we didn't expect to use daily.”
Constantin
Charm Residences · UK & Romania
Multi-country portfolio
How we compare
| Feature | BNBChat | WhatsApp Business | PMS WhatsApp | WhatsApp Groups |
|---|---|---|---|---|
| Team members | Unlimited | 4 devices | Varies | Unlimited (visible) |
| Guests see | One number | One number | Varies | Everyone's name |
| Message history | Business-owned | Device-only | Platform-locked | Individual phones |
| PMS integration | Native | None | Basic | None |
| Internal notes | Yes | No | Some | No |
| Conversation assignment | Yes | No | Some | No |
| Setup time | 20 minutes | 5 minutes | Days/weeks | 1 minute |
| Price | $75/month | Free | $50-300/month | Free |
Built by SA operators, for SA operators
We lived it
Managed 200+ serviced accommodations. Watched WhatsApp groups turn into chaos the moment we scaled past 10 properties.
We saw the cost
Buried guest messages. Missed handoffs between shifts. A VA left and took 6 months of conversation history with them.
We built the fix
No enterprise bloat. No features you'll never use. Just the essentials to keep your team coordinated and your guests happy.
Frequently asked questions
About 20 minutes. Scan a QR code to connect your WhatsApp number, enter your PMS credentials, and create logins for your team. No developer needed, no API keys to configure.
Yes. BNBChat works with your existing business WhatsApp number. Your guests see the same number they already have saved. Nothing changes on their end.
Hostfully, IGMS, and Rentals United are fully integrated today. Guesty and Lodgify integrations are in the pipeline. BNBChat also works without a PMS if you manage bookings manually.
$75/month. Flat rate. No per-seat charges, no per-property charges, no setup fees, no contracts. Add as many team members as you need.
All messages are encrypted in transit and at rest. Your conversation history belongs to your business, not to individual team members. When someone leaves your team, you revoke their access and the history stays with you.
You don't need to migrate anything. Set up BNBChat, invite your team, and start using it for new conversations. Your existing WhatsApp groups can wind down naturally. Most teams stop using groups within the first week because BNBChat is just easier.
You revoke their BNBChat login. They lose access immediately. Every conversation, every guest interaction, every vendor thread stays in the system. The next person picks up right where they left off with full context.
No. BNBChat works without the WhatsApp Business API. No Facebook Business Manager verification, no API setup, no technical overhead. If your team can send a WhatsApp message, they can use BNBChat.